Shooting themselves in the foot
The incident happened when an attendant tried so stop someone from taking off without paying - and I think it is important that service stations train people NOT to do this and rely on video cameras and police to apprehend thieves.
I certainly understand the need to protect staff, and the other rules like having at least two staff on at night are a great idea.
But who is going to spend money in the store if more people just pay at the pump and go? I think it will hurt their convenience store sales.
Garland Coulson, http://GarlandCoulson.com