THIS WAS SUBMITTED TO NANAIMO INFORMATION (I guess they thought they were emailing the aquatic center):
Hi,the telephone system ( 250-756-5200) needs some serious attention...every civic holiday I have tried to call and see if the aquatic center is open and it just rings and rings and rings...Once I even called while standing in front of the attendant at the counter to try and show her that it was impossible to find out if they were open by phone. She had no logical explanation. The "online schedule" does not mention anything about holiday hours.
Also there is no mention of the maintenance shut down shown anywhere on the website.On more than one occasion I called in and was actually able get someone (during daytime business hours) to verify that everything was up and running and was assured it was, but upon entering the pool, found out that the steam room was out of order...
Is this really the best you can do? Remember..as civic employees are you not there to serve the public? It is very obvious you are good at taking care of yourselves, but how about us? Or am I asking way to much ? Thank you!