To plan, direct, manage and review the activities and operations of the City; to coordinate City services and activities among City departments and with outside agencies; and to provide highly responsible and complex administrative support to the City Council.
To perform all of the assigned duties in accordance with the City of Vancouver’s Operating Principles; to develop and maintain collaborative and respectful working relationships with team members and others; and to consistently provide quality service to the citizens of Vancouver.
SUPERVISION RECEIVED AND EXERCISED
Receives policy direction from the City Council.
Exercises direct supervision over management, professional and clerical staff.
ESSENTIAL AND OTHER FUNCTION STATEMENTS--Essential and other important responsibilities and duties may include, but are not limited to, the following:
Examples of Essential Functions: Perform all duties in accordance with the City of Vancouver’s Operating Principles.
Work and act as a team player in all interactions with other city employees.
Provide a high level of customer service at all times; project and maintain a positive image on behalf of the City of Vancouver with those contacted in the course of work.
Assume full management responsibility for all City services and activities including community resources and public information, community preservation and development, public works, parks and recreation, police, fire, finance and administration and human resources; administer policies and procedures.
Direct and manage the development and implementation of City goals, objectives policies, and priorities for each service area; establish appropriate service and staffing levels; allocate resources accordingly.
Continuously monitor and evaluate the efficiency and effectiveness of City service delivery methods and procedures; assess and monitor work load, administrative and support systems, and internal reporting relationships; identify opportunities for improvement; direct the implementation of changes.
Examples of Essential Functions:
Represent the City to elected officials and outside agencies; explain and justify City programs, policies, and activities; negotiate and resolve sensitive, significant and controversial issues.
Plan, direct and manage the City's work plan; meet with management staff to identify and resolve problems; assign projects and programmatic areas of responsibility; review and evaluate program goals and objectives.
Provide highly responsible administrative staff assistance to the City Council; direct specific and comprehensive analyses of a wide range of municipal policies.
Coordinate activities with those of other departments and outside agencies and organizations; prepare and present staff reports and other related correspondence.
Examples of Other Functions:
Oversee and participate in the development and administration of the City budget; direct the forecast of funds needed for staffing, equipment, materials and supplies; approve expenditures; implement midyear adjustments.
Negotiate contracts and solutions on a variety of administrative, fiscal and special projects; analyze and prepare recommendations on special contract requests; monitor appropriate contract budgets.
Select, train, motivate and evaluate City personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
Participate on a variety of boards and commissions; attend and participate in professional groups and committees.
Administer municipal programs and services; plan, organize and direct activities which support the goals and objectives of the City; establish and implement administrative and operating policies and procedures.
Respond to and resolve difficult and sensitive citizen inquiries and complaints.
Perform related duties and responsibilities as required.
Knowledge of: Modern and highly complex principles and practices of municipal administration and organization.
Current social, political and economic trends and operating problems of municipal government.
Organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
Principles and practices of municipal government budget preparation and administration.
Principles of personnel management including supervision, training and performance evaluation.
Research and reporting methods, techniques and procedures.
Sources of information related to a broad range of municipal programs, services and administration.
Pertinent Federal, Provincial and local laws, codes and regulations.
Ability to: Provide effective leadership and coordinate the activities of a municipal organization.
Effectively administer a variety of City-wide programs and administrative activities.
Identify and respond to public and City Council issues and concerns.
Interpret and apply Federal, Provincial and local policies, procedures, laws and regulations.
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Effectively and fairly negotiate appropriate solutions and contracts.
Gain cooperation through discussion and persuasion.
Ability to: Select, supervise, train and evaluate assigned staff.
Prepare and administer a large municipal budget; allocate limited resources in a cost effective manner.
Evaluate and develop improvements in operations, procedures, policies, or methods.
Prepare clear and concise reports and develop appropriate recommendations.
Work effectively with others to achieve personal, team, department and Citywide goals.
Demonstrate respect and cooperation in all interactions; support and reinforce team decisions.
Anticipate customer needs and give high priority to customer service and satisfaction.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain cooperative working relationships with those contacted in the course of work including city and other government officials, community groups, the general public and media representatives.
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience: Eight years of increasingly responsible managerial and administrative experience in a municipal government.
Training: Equivalent to a Bachelors degree from an accredited college or university with major course work in business administration, public administration or a related field. A Master's degree is highly desirable.
Office environment; sustained posture in a seated position