What Has Happened To The Jinglepot Pub

[yorway]

WoW I can't believe it!
I went to the Jinglepot last night for dinner. I was once my favorite place to go for pub food. Especially the fish and chips.
Needless to say that this trip to the JP was very disappointing. Four of us ordered fish and chips.
The fish and chips were awful. The fish (halibut) was on the verge of being burned, it was very dark brown and overdone, the batter was totally saturated in grease. We think that the fish was precooked and re-fried when we ordered it. The chips were cold. The only salvation of the meal is that they are still cutting their own fries.
No, we didn't complain because there did not appear to be anyone there who could take any action to ensure that this poor quality of food isn't served again.
On the bright side our server was very friendly and efficient.
I hope that this was the exception and not the way direction that the JP is headed as far as food service goes. It would be a shame to see that happen.
I guess I should have seen it coming when the parking lot isn't even half full on mothers day. Not that everyone wants to take their mom to a pub for a mothers day dinner.

[Smokey©]

No, we didn't complain because there did not appear to be anyone there who could take any action to ensure that this poor quality of food isn't served again.
On the bright side our server was very friendly and efficient.

While you say nobody could take action, then you state how friendly your server was. Suprisingly SERVERS are the best people to complain to, especially if they are good, because if the food sucks, you ain't coming back and that hurts them, the SERVER more than the boss, especially if you tipped accordingly.

[nanaimoboy]

I had the same experience at White Spot restaurant on Terminal Ave. The last 2 times I had their fish and chips, it was absolute soggy crap. It came to me as though it had been sitting in a bin for about an hour. But I was hungry and in a hurry and I could not wait to go eat somewhere else. But just a heads up.

[yorway]

While you say nobody could take action, then you state how friendly your server was. Suprisingly SERVERS are the best people to complain to, especially if they are good, because if the food sucks, you ain't coming back and that hurts them, the SERVER more than the boss, especially if you tipped accordingly.

We do not complaint to the servers because they are not in a position to effect any changes and to complain to them is wrong. They are employees not management. You don't go after the low people on the list. On top of that any one with eyes could have seen the overcooked food.
My tip was appropriate for the size of the bill and again you don't withhold a tip for good service because the food is bad.....

[Smokey©]

Yorway, you seem to have misunderstood me. I would never tell someone to withhold a tip because the food was bad. My point was that if the server knows you will not return because the food is bad and you are a good tipper as you said you are (and I thought you were), then the server would tell the boss when the boss was available which they were not when you were there. Besides it is best to complain to someone, than to nobody.

Servers have more control than we give them credit for. There is a place that used to serve good seafood on Stewart Avenue (not Beefeaters - I recommend Beefeaters highly) that I now refuse to go to. Why? Because the server that used to be there made sure that crappy food never got to the customer. Now that the server is no longer there, all food that gets to the customers is crap. And to make it worse, the boss knows it is but they don't need my business because they get enough customers that will eat what they give them.

In my business, I might (in your words) be the low people on the list, but if you complain to me, I wlll do more than the person that most people consider the person to complain to!

[All Ages Music Concerts]

If I went out to a resturant and the food was unacceptable I would not eat it but have the server return it back to the kitchen! Why should I have to eat it when I came to eat proper prepared food at an extra cost! If more people returned unacceptable food that is prepared the establishment would only have one choice and that is to improve the quality of food served or continue to lose customers. I am sure plates returned have to be accounted for.

[nanaimoboy]

If I went out to a resturant and the food was unacceptable I would not eat it but have the server return it back to the kitchen! Why should I have to eat it when I came to eat proper prepared food at an extra cost! If more people returned unacceptable food that is prepared the establishment would only have one choice and that is to improve the quality of food served or continue to lose customers. I am sure plates returned have to be accounted for.

Or better yet, head back into the kitchen and pull a chef Gordon Ramsay on the lousy cooks.

http://www.youtube.com/watch?v=UjE-cBDFphQ

[BigMac]

I think the fish & chips would have been perfect if Gordon was there, or else!!

[All Ages Music Concerts]

Or better yet, head back into the kitchen and pull a chef Gordon Ramsay on the lousy cooks.

http://www.youtube.com/watch?v=UjE-cBDFphQ

LOL, harsh!

[albertabluesky]

I used to be a server back in my teens and I didn't hesitate to take food back and tell off the kitchen (not like my hero Gordon)...I remember a customer saying the pork chops were 'off' and I could smell that they were (up close) but the owner stood in the kitchen and ate them (yes, off the customer's plate!)saying there was nothing wrong! I said whatever I'm not serving them, I'll pick you up at the hospital later....I told anyone who ordered them that we ran out...