Friday August 20th: Power failure lasting about five minutes at about 5:15 pm. Phoned 1-888-POWERON, got a "non-service" rep who told me that he could not take a report of my power being out, along with that of everyone else, because I was a renter. I needed to get the building manager or owner to report the power was out. But did ask me if the elevator was working or not. Put Jeremy on hold, checked, elevator not working. Still told me "building manager or owner." Well, Jeremy, the management office is closed Friday until Monday, and this isn't a barn-burner emergency, but you're telling me that I'm a BC Hydro customer and you won't even listen? Everyone in this building has their own BC Hydro account and power meter, because we have our own in-suite laundry rooms. Jeremy relents (so very comforting, made me feel warm and fuzzy all over), tells me to phone back in two hours if the power isn't restored, which it is pretty quickly. For a few minutes, then goes off again, but is back quickly again. Another power outage at about 10:50 pm, but power back on quickly.
What makes the difference seems to be whether or not you have your own BC Hydro meter, account, etc. Most multiple-resident, multiple level apartment buildings in this town don't have individual power meters, etc., for each apartment, as far as I'm aware. Am I wrong? I'm not talking strata-style condos used as rentals, I'm talking old-fashioned regular apartment buildings.
What is this? BC Hydro tells me that if you're a renter in a multiple residential building, they won't accept reports of power failure, even 'tho it's affected the whole building? When did this start? They've always accepted "power out" calls before.
At the end of the call, Jeremy is required to ask me if he's been helpful. I'm polite. It's not his fault. He's only following orders. All of which I tell him. But Monday morning, first thing, there will be blood. I don't care if I have to hang on hold for four hours. Does this mean that if you're a renter in a four-plex, for example, and your landlord, who's built the cost of power into your rent, lives in Wetaskawin, you have to get him/her to phone BC Hydro? That is just plain not fair and not right. If I hadn't kicked up just a tiny bit of a stink, I wouldn't even have got as far as I did. What are people supposed to do?
So BC Hydro gets a call, gets an e-mail, and so do two MLAs and the Utilities Commission. The squeaky wheel gets the grease. There are only two things I'm good at in life: being a mouthy, stinkin' nuisance, and raising a heck of a fuss when I'm riled at unfairness.