We will be looking for a new car in the near future, and have been somewhat underwhelmed by the dealer situation in Nanaimo. My wife loves her present car, but has been very poorly treated by the dealer whenever she has taken it in for service. One of her friends purchased a new car (different dealer) and her friend was ignored while the people at the dealers fawned over her husband. There is a very limited number of dealers in Nanaimo (and even fewer dealership owners), so what do we do - look out of town?
Observation: In walking around our neighbourhood, many driveways have two cars in them, but they are seldom from the same manufacturer. To me, that suggests that dealers are not earning customer loyalty. Before moving to Nanaimo we had vehicles by the same manufacturer in our driveway for over 15 years, due to product quality and dealer service.