Really bad experience this evening with Iron Wok, bad enough to put the place on my permanent boycott list.
Called about 5:40 pm to order one dish for carry out. I was told the kitchen was busy and it would be 30-35 minutes. I said that's fine, so the IW took my order. I arrived to pick up my food about 6:12, 32 minutes after ordering. Two young ladies working the restaurant. One found my order and placed the ticket atop the till. I stood at the front counter for about 15-20 minutes, watching the goings on. In a word: Chaos. From my vantage point I could see three tables of patrons, perhaps 14 people total. None had food on the table. The servers were confused, baffled, and frustrated with the kitchen and each other, and made little effort to hide that fact, though they knew I was watching and listening. Both ignored me after an initial greeting. After ~18 minutes of waiting, I asked the server who'd taken my order and forecasted 30-35 minutes, if my order was even on the horizon. As she went to the kitchen, the other server told me they weren't taking carry out orders. I said mine was taken, and I'd just like to know if I was going to get it, so I could leave if not. She said "I totally understand." The server who took my order emerged from the kitchen, shook her head, and said they're really busy. No apology, no explanation for why she took my order and told me 30 minutes, no nothing. I just turned and left after wasting my time and the gas to drive over there.
That's the last time I go to Iron Wok! And I predict the place will be out of business before year's end.